Privacy Policy

Algarve Alchemy (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Data Controller

Algarve Alchemy operates in Portugal and is the data controller responsible for your personal data in accordance with the General Data Protection Regulation (GDPR) and Portuguese data protection laws.

If you have any questions, you can contact us at:
[hello(at)algarve-alchemy.com]

2. What Data We Collect

We may collect the following types of personal data:

  • Contact Information (name, email, phone number)

  • Booking & Payment Details (to process reservations and purchases)

  • Health/Wellness Information (only if relevant for retreats, workshops, or classes – provided voluntarily)

  • Technical Data (IP address, browser type, usage data through cookies)

3. How We Use Your Data

Your personal data will be used only for legitimate business purposes, including:

  • To process bookings and payments

  • To send booking confirmations, updates, or reminders

  • To provide customer support

  • To share news, offers, or event updates (if you subscribe to our newsletter)

  • To improve our website and services

We will never sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual necessity (to provide the services you book)

  • Consent (e.g. newsletter sign-ups, sharing health information)

  • Legal obligation (e.g. tax and accounting requirements)

  • Legitimate interests (to improve services and communication)

5. Data Sharing

Your data may be shared with trusted third parties only when necessary, for example:

  • Payment providers (to process transactions)

  • IT and hosting providers (to keep our website and booking system running)

  • Legal or regulatory authorities (where required by law)

All third parties are bound by GDPR-compliant agreements.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above, and as required by Portuguese law (e.g. accounting records must be kept for 10 years). After this period, your data will be securely deleted.

7. Your Rights

As an EU resident, you have the right to:

  • Access, update, or delete your personal data

  • Withdraw consent at any time (for marketing or optional data)

  • Request data portability

  • Restrict or object to processing

  • Lodge a complaint with the Portuguese Data Protection Authority (CNPD) if you believe your rights are being infringed

8. Cookies

Our website uses cookies to improve your browsing experience, analyze website traffic, and personalize content. You can adjust your cookie preferences at any time in your browser settings.

9. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. The updated version will always be available on our website.

🔒 Your trust matters to us. Algarve Alchemy is committed to treating your personal data with care, transparency, and respect.